The first two days decide most of a project. Here is the agenda I use and why every hour of it earns its place.

An error message has one job: tell the person what to do next. Most do not.

Three days in a van taught me more than three weeks of interviews.

A ten-minute prototype ends a two-hour argument. Keep it rough on purpose.

Reviews go wrong when they are about taste. Here is how I keep them about the problem.

Fewer tools, chosen carefully, and the reasons I keep them.